Responsible Gaming
at hh99
hh99 is committed to providing a safe, fair, and enjoyable gaming environment for all Bangladeshi players. We offer practical tools, honest guidance, and round-the-clock support to help you stay in control — because responsible gaming is not a policy statement, it is how we operate every single day.
Our Commitment
Gaming Should Always Be Entertainment
At hh99, we firmly believe that gambling is a form of entertainment — not a way to earn income, escape personal problems, or cope with stress. The majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and beyond engage with our platform safely and responsibly. For those who may need support, hh99 provides a comprehensive suite of player-protection tools that are accessible directly from your account settings at any time.
Responsible gaming at hh99 means giving you the power to set your own boundaries before a session begins rather than after a problem develops. From deposit limits and session timers to full self-exclusion, every tool is designed to keep you firmly in the driver's seat. Our 24/7 English-language support team is trained to handle responsible gaming conversations with professionalism and discretion — no judgment, just help.
All financial transactions on hh99 are conducted in Bangladeshi Taka (৳) through trusted partners including bKash, Nagad, and Rocket, giving you full visibility of your spending at all times. We encourage every player to review their transaction history regularly and to contact our support team the moment gambling stops feeling like fun.
Set Deposit Limits
Daily, weekly, and monthly caps in ৳ to keep spending within your personal budget.
Session Timers
Receive automatic reminders when your session reaches a duration you have defined.
Cooling-Off Periods
Take a short break of 24 hours, 7 days, or 30 days without closing your account.
Self-Exclusion
Request a permanent or long-term exclusion from all hh99 products at any time.
Player Protection Tools
Six Ways hh99 Keeps You in Control
Every protection tool listed below is available free of charge inside your hh99 account. No waiting periods. No fees. Fully under your control.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month in Bangladeshi Taka (৳). Once the limit is active, hh99 will automatically decline any deposit that exceeds your cap. Limits take effect immediately when set. Requests to increase a deposit limit are subject to a mandatory 7-day cooling-off period before the higher limit is applied — this protects you from impulsive changes during a heavy session.
Loss Limits
Define the maximum net loss you are willing to sustain over a set period. When your losses reach the threshold, hh99 will pause your ability to place further bets until the limit period resets. Loss limits are an effective first line of defence against chasing losses — one of the most common patterns associated with problem gambling among players in Bangladesh and globally.
Session Time Limits
Choose a maximum session duration — for example, 60 minutes or 2 hours. When your active session reaches that duration, hh99 will display a clear on-screen notification and optionally log you out automatically. Session time limits are particularly valuable for players who access hh99 during BPL or T20 matches, when the excitement of live cricket betting can make it easy to lose track of time.
Reality Checks
Enable automatic pop-up reality check notifications at regular intervals during your session (every 30, 60, or 90 minutes). Each notification shows your net win or loss for the current session, the total time you have been playing, and prompts you to decide whether to continue or end the session. Reality checks are a lightweight but powerful way to stay aware of your actual gaming behaviour in real time.
Cooling-Off Periods
Request a temporary break of 1 day, 7 days, or 30 days. During a cooling-off period your account remains open, your balance is preserved, and you can still access your transaction history — but you cannot place bets, make deposits, or access any games. Cooling-off periods cannot be cancelled or reduced once activated. This is designed to give you a genuine, uninterrupted break when you need one most.
Self-Exclusion
Request a self-exclusion of 6 months, 1 year, 3 years, or permanent exclusion from all hh99 products including the hh99 Casino, cricket betting, and slots. During exclusion, your account is frozen, deposits are blocked, and any marketing communications are halted immediately. Permanent self-exclusion cannot be reversed under any circumstances. Contact [email protected] to initiate a self-exclusion request at any time — our team will action it within one business day.
Warning Signs
Recognise the Signs of Problem Gambling
Problem gambling can affect anyone regardless of income, education, or background. It does not always look like losing large sums of money — it can be subtle, gradual, and easy to rationalise. The warning signs listed here are not a diagnosis, but if several of them apply to your recent experience, we strongly encourage you to use hh99's responsible gaming tools or contact our support team immediately.
Recognising a problem early is the most effective step you can take. hh99's support team is available 24 hours a day, 7 days a week, in English, and every conversation is handled with complete confidentiality.
Chasing Losses
Placing larger bets or depositing more money specifically to try to win back money you have already lost, rather than accepting the loss and stopping.
Gambling With Money You Cannot Afford
Using money earmarked for rent, utilities, food, bKash transfers to family, or other essential expenses to fund gambling activity.
Inability to Stop
Repeatedly trying to stop or cut back on gambling but finding yourself unable to do so despite a genuine intention and effort.
Preoccupation With Gambling
Spending significant time thinking about previous gambling sessions, planning the next one, or calculating how much money you need to deposit next.
Gambling to Escape
Turning to gambling as a way to cope with stress, anxiety, loneliness, boredom, or personal problems rather than as a recreational activity.
Hiding Gambling Activity
Concealing the amount of time or money spent gambling from family members, friends, or colleagues out of shame, fear of judgment, or concern about their reaction.
Borrowing to Gamble
Taking out loans, borrowing from friends or family, or using credit facilities specifically to fund gambling deposits rather than for legitimate financial needs.
Neglecting Responsibilities
Missing work commitments, neglecting family responsibilities, or withdrawing from social activities in Dhaka or elsewhere because of time or money spent on gambling.
Step-by-Step Guide
How to Activate Responsible Gaming Tools
All hh99 player-protection tools are accessible within your account in under two minutes. Here is how to get started.
Log In to Your Account
Visit the hh99 Login page and sign in using your registered username and password. Ensure you are on the official hh99.io domain before entering your credentials.
Open Account Settings
Navigate to your account profile by selecting your username in the top navigation area. From the dropdown, choose "Account Settings" or "Responsible Gaming" from the menu.
Select Your Tool
Choose the protection tool you wish to activate — deposit limit, loss limit, session timer, reality check, cooling-off period, or self-exclusion. Enter your preferred value in ৳ or time duration.
Confirm and Save
Review your selection, confirm via the on-screen prompt, and receive a confirmation message. Restrictions take effect immediately. A confirmation email is sent to your registered address.
Self-Exclusion in Detail
Self-exclusion is hh99's most comprehensive responsible gaming tool. When you request a self-exclusion, every aspect of your hh99 account is locked — you cannot log in, deposit, place bets, or receive promotional communications for the full duration of the exclusion period. Choose the option that suits your needs:
6-Month Exclusion
Suitable for players who need a significant break from gambling while retaining the option to return after half a year has passed.
1-Year Exclusion
A full year away from all hh99 products, giving you time to evaluate your relationship with gambling and seek support if needed.
3-Year Exclusion
An extended exclusion period for players who feel they need a longer structured break from all online gambling activity.
Permanent Exclusion
A permanent, irrevocable closure of your hh99 account. This cannot be reversed under any circumstances. Remaining balance is returned to your registered bKash or Nagad wallet before closure.
Need Help Right Now?
If you are concerned about your gambling or that of someone close to you, please reach out to the hh99 support team immediately. Every conversation is handled by a trained team member, in English, with complete discretion. You do not need to be in crisis to ask for help — any concern is valid and every inquiry is welcome.
Our team is available around the clock, every day of the year including Eid, Victory Day, and all public holidays observed in Bangladesh.
Healthy Habits
Tips for Staying in Control
Beyond hh99's built-in tools, these practical habits help keep gambling fun and within healthy boundaries.
Set a Budget Before You Play
Decide how much ৳ you are comfortable spending before you log in — not after. Treat it the same way you would budget for a cinema ticket or a meal out.
Treat Winnings as a Bonus
Any winnings are a pleasant bonus, not expected income. Never plan your household expenses around gambling winnings — the house edge means losses are more frequent over time.
Never Chase Losses
Accept losses as a normal part of gambling entertainment. If you have reached your loss limit for the day, stop. Chasing losses is the single most predictable path to financial harm.
Balance Gambling With Other Activities
Maintain a balanced lifestyle. Spend time with family and friends in Dhaka or your city, pursue hobbies, follow cricket season offline — gambling should be just one small part of life.
Explore hh99 Safely
Ready to Play? Keep Responsible Gaming in Mind
Now that you know how hh99 protects its players, explore our game library knowing that every tool you need is just a few clicks away. Browse cricket betting, explore 500+ certified games, or visit the FAQ for quick answers to common questions. Safe, secure, and built for Bangladeshi players aged 21 and above.