Terms & Conditions for hh99

1 Introduction and Acceptance of Terms

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("Player", "User", "you") and hh99 ("hh99", "we", "us", "the Platform") governing all aspects of your registration, access, and use of the services available at hh99.io, including but not limited to sports betting, casino games, live dealer games, crash games, card games, promotional offers, payment services, and customer support.

By completing the account registration process, by clicking any "I Agree" checkbox, or by accessing any part of the hh99 platform, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety, including any policies incorporated by reference such as the Privacy Policy and Responsible Gaming Policy.

If you do not agree with any part of these Terms, you must immediately cease using the hh99 platform and must not register an account. Continued use of the platform after any amendment to these Terms constitutes acceptance of the revised Terms.

These Terms are written in English and are intended for players based in Bangladesh. The Bangladesh market is the primary target audience for hh99, and all financial transactions are conducted in Bangladeshi Taka (৳) unless otherwise specified in a particular promotion or game context.

2 Eligibility Requirements

To be eligible to register and maintain an account on hh99, you must satisfy all of the following conditions at the time of registration and at all times while your account remains active:

• You are at least 21 years of age. hh99 strictly prohibits access by anyone under the age of 21. This age restriction is enforced through identity verification procedures and applies to all features of the platform including free-play and demo modes.
• You are a natural person (not a corporation, partnership, or automated entity) and are acting on your own behalf.
• You are legally permitted to engage in online gambling activities under the laws applicable to you in your jurisdiction of residence.
• You are not acting as an agent, nominee, or proxy for any third party when registering or operating an account.
• You are not a current employee, officer, director, contractor, or immediate family member of an employee of hh99 or any of its affiliated companies, game providers, or payment partners.
• You have not previously been self-excluded from hh99 or had a previous account terminated for violations of these Terms.
• You are not a politically exposed person (PEP) subject to enhanced due-diligence requirements unless you have disclosed this status to hh99 and received written approval to proceed.

hh99 reserves the right to request documentary proof of eligibility — including a government-issued national identity card (NID), passport, or birth certificate — at any time before or after account activation. Accounts may be suspended pending receipt and verification of such documentation.

3 Account Registration and Security

Each person may hold only one active account on hh99 at any time. Opening duplicate or multiple accounts — whether using the same or different personal details — constitutes a serious breach of these Terms and will result in the immediate closure of all associated accounts and forfeiture of any balances held therein.

When registering, you must provide accurate, complete, and up-to-date personal information including your full legal name, date of birth, residential address, email address, and mobile phone number. You are obligated to notify hh99 promptly if any of this information changes.

You are solely responsible for:

• Keeping your hh99 Login username and password strictly confidential at all times.
• Ensuring that no other person has access to your account, including family members and friends.
• All activity conducted through your account, whether or not authorised by you.
• Logging out of your account at the end of each session, particularly on shared or public devices.
• Notifying hh99 customer support immediately at [email protected] if you suspect any unauthorised access to your account.

hh99 will never request your password via email, live chat, or telephone. Any communication purporting to be from hh99 that asks for your password should be treated as fraudulent and reported immediately.

4 Deposits and Withdrawals

All financial transactions on hh99 are denominated in Bangladeshi Taka (৳). hh99 does not accept deposits or process withdrawals in foreign currencies directly through the standard cashier. The following payment methods are currently supported:

• bKash — instant deposit crediting; withdrawal processing within 1–4 hours.
• Nagad — instant deposit crediting; withdrawal processing within 1–4 hours.
• Rocket (DBBL) — instant deposit crediting; withdrawal processing within 1–6 hours.
• Upay — fast transfer; withdrawal processing within 2–6 hours.
• Bank transfer (Dutch-Bangla Bank, City Bank, BRAC Bank, and other supported institutions) — processing within 1 business day.
• Visa / Mastercard — standard processing; subject to issuing bank approval.

The minimum single deposit amount is ৳500. The minimum single withdrawal amount is ৳1,000. Maximum daily withdrawal limits apply and are displayed in the cashier section. hh99 reserves the right to impose enhanced verification requirements before processing withdrawals above certain thresholds.

Deposits must originate from a payment account registered in your own name. hh99 does not accept third-party deposits. If a deposit is identified as originating from an account not registered in the player's name, the deposit will be reversed and the account will be flagged for review.

hh99 does not charge transaction fees on standard deposits and withdrawals. However, your mobile banking provider or bank may apply its own fees, for which hh99 accepts no responsibility.

5 Bonuses, Promotions, and Wagering Requirements

hh99 may from time to time offer welcome bonuses, reload bonuses, free spins, cashback offers, referral bonuses, and seasonal promotions tied to events such as Eid, BPL season, IPL, T20 World Cup, Pohela Boishakh, and Victory Day. The following general conditions apply to all bonuses unless the specific promotion's terms state otherwise:

• Bonuses are available to registered players aged 21 and above only.
• Each bonus offer may be claimed once per player, per household, per IP address, and per device unless stated otherwise.
• Bonus funds are credited to a separate bonus wallet and cannot be withdrawn until the stated wagering requirement has been fully satisfied. Wagering requirements are expressed as a multiple of the bonus amount (e.g., 20x means a ৳1,000 bonus requires ৳20,000 in qualifying wagers before withdrawal).
• Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while live table games and sports bets may contribute at a lower rate as specified in the promotion details.
• Minimum odds restrictions apply to sports betting bonuses. Bets placed at odds below the stated minimum will not count towards wagering requirements.
• Bonus funds and associated winnings will expire if the wagering requirement is not met within the stated validity period.
• hh99 reserves the right to withdraw a bonus offer at any time, to disqualify players from promotions if bonus abuse is detected, and to amend bonus terms with reasonable notice.

6 Betting and Gaming Rules

All sports bets placed on hh99 are subject to the specific market rules displayed on the relevant event page at the time of bet placement. The following general betting rules apply across all markets:

• Bets are final once confirmed. hh99 does not accept bet cancellation requests after confirmation except in cases where a manifest error has occurred (see below).
• In the event that a sporting event is postponed, abandoned, or cancelled, bets will be settled in accordance with the specific market rules applicable to that event and sport. For cricket, BPL and Bangladesh Tigers matches follow ICC DLS method settlement rules where applicable.
• hh99 reserves the right to void any bet placed at manifestly incorrect odds due to a pricing error. In such cases, the stake will be returned to the player's account in full.
• Maximum payout limits apply per bet and per event. These limits are displayed in the bet slip before confirmation.
• Live in-play betting markets may be suspended at any time during an event at the discretion of hh99's trading team. Bets accepted before suspension remain valid.

For casino games, the rules of each individual game are displayed within the game interface. In the event of a disconnection during a game round, the round will be completed according to the game's internal logic and the result will be applied to your account upon reconnection.

7 Prohibited Activities

The following activities are strictly prohibited on the hh99 platform. Violation of any of these prohibitions may result in immediate account suspension, permanent ban, forfeiture of funds, and referral to relevant authorities:

• Multi-accounting: Opening or operating more than one account on hh99 under any name or identity.
• Fraudulent deposits: Using stolen, cloned, or unauthorised payment credentials to fund an account.
• Chargebacks: Initiating a chargeback or payment dispute with your bank or mobile wallet provider in bad faith after receiving gaming value from deposited funds.
• Bonus abuse: Exploiting promotions through systematic manipulation, including but not limited to coordinated play between multiple accounts, intentional loss transfer, or pattern betting designed to guarantee bonus extraction.
• Automated play: Using bots, scripts, macros, artificial intelligence tools, or any automated software to place bets or interact with games on your behalf.
• Collusion: Coordinating with other players at live table games or poker variants to gain an unfair advantage over the house or other participants.
• Match fixing: Placing bets on sporting events in which you have direct or indirect influence over the outcome, or using inside information not available to the general public.
• Money laundering: Using hh99 as a vehicle to launder proceeds of criminal activity. hh99 is committed to anti-money-laundering (AML) compliance and will report suspicious activity as required.

8 Responsible Gaming

hh99 is committed to promoting a safe and enjoyable gaming environment. Gambling is intended to be a form of entertainment and should never be pursued as a source of income or as a means to recover financial losses. The following responsible gaming tools are available to all registered players:

• Deposit limits: Set daily, weekly, or monthly caps on the total amount you can deposit into your account.
• Loss limits: Restrict the maximum amount you can lose within a defined time period.
• Session timers: Receive automatic notifications when you have been playing continuously for a defined period.
• Cooling-off periods: Take a short break from gambling by temporarily deactivating your account for 24 hours, 7 days, or 30 days.
• Self-exclusion: Permanently exclude yourself from hh99 for a minimum period of 6 months or indefinitely. Self-exclusion requests are processed within 24 hours and cannot be reversed during the chosen exclusion period.

These tools are accessible directly from the Responsible Gaming section of your account settings. If you are experiencing difficulty controlling your gambling, please contact hh99 customer support at [email protected]. For players aged 21 and above only — if someone you know is under 21 and accessing this platform, please notify us immediately.

9 Intellectual Property

All content on the hh99 platform — including but not limited to the hh99 brand name, logo, website design, page layouts, graphics, game interface elements, text content, promotional materials, and software — is the property of hh99 or its respective licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the hh99 platform for personal, non-commercial gaming purposes only. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the platform without prior written consent from hh99.

Game content provided by third-party studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) remains the intellectual property of those respective providers and is licensed to hh99 for display on the platform. Any unauthorised reproduction of such game content is a violation of the relevant provider's intellectual property rights.

10 Limitation of Liability

To the fullest extent permitted by applicable law, hh99 and its officers, directors, employees, contractors, and affiliates shall not be liable for:

• Any direct, indirect, incidental, consequential, or punitive financial losses arising from your use of the platform, including gambling losses.
• Loss of data, loss of profits, or business interruption resulting from service outages, technical failures, or force majeure events beyond hh99's reasonable control.
• Errors in odds, game results, or payout calculations caused by third-party provider failures, provided hh99 takes reasonable corrective action upon becoming aware of the error.
• Damages resulting from your failure to comply with these Terms, including account security obligations.
• Actions or omissions of third-party payment processors, mobile wallet providers, or banking institutions.

Nothing in these Terms shall limit hh99's liability for fraud, wilful misconduct, death, or personal injury caused by hh99's gross negligence, to the extent such limitation is prohibited by law.

11 Privacy and Data Protection

hh99 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and use of your personal data as described in that policy.

Personal data collected during registration and account operation — including your name, date of birth, address, payment information, and transaction history — is used for the purposes of account management, identity verification, fraud prevention, AML compliance, and improving the platform experience for Bangladeshi players.

hh99 uses 256-bit SSL encryption to protect all data transmitted between your device and hh99 servers. hh99 does not sell personal data to third parties for marketing purposes. Data may be shared with payment processing partners, game providers, and regulatory authorities where legally required.

For full details of how hh99 handles your data, your rights as a data subject, and how to submit a data access or deletion request, please refer to the Privacy Policy.

12 Amendments and Account Termination

hh99 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, hh99 will notify registered players via email or a prominent notice on the platform at least 7 days before the changes take effect, unless immediate implementation is required for legal, regulatory, or security reasons.

Your continued use of the hh99 platform after the effective date of any amendments constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the platform and may request account closure by contacting [email protected].

hh99 may suspend or permanently terminate your account without prior notice if:

• You breach any provision of these Terms.
• We are required to do so by applicable law or court order.
• We reasonably suspect fraudulent, abusive, or criminal activity on your account.
• Your account has been inactive for a continuous period exceeding 24 months.

Upon termination for breach, any balance in your account attributable to fraudulent activity, bonus abuse, or prohibited play may be forfeited. Legitimate balances held at the time of closure for non-breach reasons will be returned to you via your registered payment method after identity verification is completed.

13 Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with generally accepted principles of international online gaming law. hh99 operates as a safe and reliable platform and is committed to fair, transparent dispute resolution for all Bangladeshi players.

In the event of a dispute arising from these Terms or your use of the platform, you should first contact hh99 customer support at [email protected] with a detailed description of the issue. hh99 will acknowledge your complaint within 24 hours and endeavour to resolve it within 5 business days (Bangladesh Standard Time, UTC+6).

If the dispute cannot be resolved through direct communication with hh99 customer support, the parties agree to attempt resolution through good-faith mediation before pursuing any other legal remedy. hh99's decision on disputes relating to game results, bonus eligibility, and account activity is final, provided it is made in good faith and consistent with these Terms.

14 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you need assistance with your hh99 account, please contact the hh99 support team using the details below. The support team operates 24 hours a day, 7 days a week in English.

• Email: [email protected]
• Response time: Within 24 hours for general enquiries; within 4 hours for urgent account security matters.
• Operating hours: 24/7, Bangladesh Standard Time (BST, UTC+6).
• Language: English support available at all times.

Please include your registered username and a clear description of your query in all correspondence to help the support team resolve your issue as efficiently as possible. Do not include your password in any support communication.